Check and respond to your business emails and phone calls and voice mails daily.
Clients don't wait, they find other services. When a client makes a request, they want to know that they are a priority. They want your assistance. They need information, or a solution to some problem.
Your response time could mean the difference between a new customer for you or a new client for your competitors. Customer service is everything. Respond to your clients immediately, even if it's just to let the client know that you are working on a solution to their problem, or a time frame on when you will be able to address their problem.
Do you have a system in place for keeping up with your clients requests?